2 Burley Men Moving

I'm a cleaner and we showed up to a move-out clean without the client telling us prior that the movers would still be there. Usually it's difficult to work around other tradespeople, but I'm actually really glad 2 Burley Guys were there! They were super great, professional and friendly, and communicated with us on where they were at (so that we could clean areas where there were no personal belongings). Great group of guys, and if I wasn't a minimalist I'd hire them too! ?

Move size: Studio Service cost: $123

I had the worst experience with 2 Burley Men long distance moving. The truck continually broke down and they were unable to send another, despite being told they have 80 trucks in their fleet. They did not arrive until 11pm on the day of pick up and while dispatch kept "guaranteeing" me they would arrive between 6-7pm the drivers had not left the repair shop in a city 5 hours away until 5:30pm. Which dispatch must have known about. We did not finish loading until 4:30am. The truck then broke down again on the way to my new location and the truck did not arrive until the day after I was meant to be moved in. So I was awake for yet another 24+ hour stretch. The bill was of course higher than expected because they did not actually do a walk through to understand how much I was moving and they underestimated the weight. So we were charged almost double the initial quote. I was also told that the owner had spoken to a family member of mine and given them a discount on the bill. This was confirmed with said family member to not be true. Finally, they broke the gas line to my BBQ and instead of replacing it they have been trying to tell me they'll replace certain parts meaning I would have to repair my BBQ myself which is completely unsafe. Overall there was absolutely nothing positive about the way this company conducts business and I would not recommend them for anyone trying to do a long distance move.

Move size: 2 Bedroom Home Service cost: $8000

My mom and I moved from Terrace, BC (way north) all the way to Red Deer, AB. The two guys who showed up (Chris and... I'm sorry I forget the other name) phoned with updates the whole time they traveled to our old house and to our new house.They were extremely professional the whole move. They expertly blanketed and wrapped every piece of furniture we had to keep it safe and clean. They were extremely careful to stack boxes safely and tightly so nothing shifted in transport. We had more stuff than they expected, and the quote was off due to my mom not including a lot of things she wanted to bring. They didn't complain at all, and between the two guys, managed to pack up our 3 bedroom house all in one day. We had 2 slightly scuffed pieces, and one broken glass on a picture from the entire move! They were extremely careful. They even apologized for a piece of furniture they couldn't get down the strange angle of our new stairs that we didn't anticipate. They even arrives a day earlier than expected. Overall. I would highly recommend this company for long distance moves based on this experience.

Move size: 3 Bedroom Home Service cost: $12000

This is just a terrible company. The men doing the moving are ignorant. They do not know what they are doing.

The supervisors and managers are arrogant. They spoke to me like I was a child who did not understand what I was talking about.

I could see the damage done to my goods, but I guess that doesn’t count.

I hired them to move some of my possessions that were in storage at my sister’s place in Alberta to my new apartment in Vancouver BC. I took the week off from work so I could get all the boxes ready for loading, see them get loaded, and then receive them.

We arranged for them to arrive on a Tuesday, load the goods, and deliver them on Thursday. I booked my flight home for the Wednesday. The movers did not show up until the Thursday, after I had to fly home, leaving my sister to supervise the loading. The excuses were that the other job they were doing was taking longer than expected, and there was some mechanical issue with the van. The movers did not arrive with my goods until the following Monday, after I had gone back to work. They unloaded my goods starting at 7 pm, until about 10.

A lot of the boxes had damage to them from being put under a great many other boxes. Even some plastic totes suffered damage. A rare Star Wars portfolio was bent out of shape, making it useless as a collector’s item. And on and on.

I noticed one of the movers piling boxes up against the blinds on my balcony door. I asked him not to do that, and moved the boxes away from the blinds. The very next load, he did it again, and he actually broke off one of the slats.

When I spoke to the company to complain about the damage was when the arrogance of the manager came through. I could hear the sneer in her voice as I catalogued the damages. After a few days she came back with an offer of $3.00 to repair the blind. That was it.

I heard from them again a few days later, asking if I had any extra boxes among my goods. Apparently the other move that was in the same van had some boxes go missing. If you use this company, do so at your own risk, and expect your goods to be damaged, if not missing, after the move is done.

Move size: 1 Bedroom Home Service cost: $6000

Do not use these guys. They "lost" some of my stuff. I hired them for a move from Alberta to BC. Packing went ok. However, in BC it took me a while to unpack everything and when I was done I noticed that there were several boxes missing. I contacted them about the missing boxes and they said they didn't have them and offered no explanation on why they did not get delivered to my new house. Missing items included some irreplaceable sentimental items. I am disgusted by their so-called service. When you hire a moving company you expect that they will move everything and not "misplace" any of your stuff. I regret not going with Allied Van Lines.

Move size: 3 Bedroom Home Service cost: $11000

Showed up on moving day with a contract they didn’t tell me about. Contract stated I’m liable for damage to surrounding structures during the move. I didn’t agree that I should be responsible if a mover damaged the property.

Movers called their boss who told me any damage like that would be covered and agreed to modify the contract to exclude my liability to pay for building damage. Mover initialed change with the bosses agreement.

Movers gouged one of the hallway walls during the move, $500 to repair. Moving company only agrees to pay for paint damage, $150. I have to pay the balance of repairs personally because they don’t accept the changes to the contract that their representative agreed to and I guess they figure they shouldn’t have to pay for all the damage done to a property by their employees.

Move size: 1 Bedroom Home Service cost: $500

They left our goods in Langley for a week or so, brand new mattress had rust from the hinges of the truck and sat for a week soaking wet, it had rained there a lot. So if you value your things, not a good idea. Earl goes back on his word every single time, don't believe anything he says. I felt sorry the moving guys. In the end I got $139, and no reduced rate for a move that took 15 days instead of 3-6. I asked if it was worth a $50 reduction in cost to get a bad review, he said have a nice day! Good advertising bad service!
2 previous moves with them were no problem, there has been a big change in this company and it's not good!

Move size: 2 Bedroom Home Service cost: $884